Guidlines
Please help us by reading and following these guidelines prior to your sweep appointment
We have prepared these guidelines in conjunction with industry bodies to ensure a safe and seamless visit to your hom
We will assess each job individually and based on this, please be aware that there may be some jobs that we are unable to undertake at this time..
If you burn traditional house coal (rather than logs or smokeless fuel) please advise us in advance of our visit as this may affect our ability to do the job.
Prior to our arrival.
- Please ensure that there is parking available for our Transit van close to the premises. We need to carry in heavy equipment. If you suspect this will be a problem please call us to discuss options.
- Ensure that we can contact you on the phone number you have provided.
- Open windows and ventilate the room in which we will be working.
- Clear an access route to the appliance.
- Remove coffee tables, fenders etc. from the area around the appliance.
- Remove all ornaments, tools, fuel containers etc. from the hearth.
- Make an electrical outlet easily available.
- Clear away ashes and remains of the last fire.
On arrival
- We will protect the floor and area around the appliance with appropriate coverings.
- Waste deposits will be removed from the appliance securely bagged and left outside your property for disposal at your convenience.
- Finally, we remove the floor coverings.
- We will then let you know that the job is complete and discuss any issues with you.
Payment and certificates
- Full payment is due on completion of the job. We accept payment in cash, or cheque or by direct payment into our bank account. If you are using cash or cheque we would appreciate it if you would place the correct amount in an envelope.
- Please make BACS payments on completion or at least by the end of the day as this helps us hugely with our administration and in keeping our costs down.
- We are now using digital certificates for your insurance requirements. These will be discussed with you on the day and emailed to the address you have provided by the end of the followingday.
If paying by cheque please make payable to Rebecca Horton
If there is anything that you would like to discuss prior to our arrival please give us a call.